Refund Policy

At GiftsGaloreHere, we want you to be completely satisfied with your order. We have created this return and exchange process to make your experience as effortless as possible!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), health/wellness, custom products (such as special orders or personalized items), sale items or gift cards and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

HOW TO RETURN OR EXCHANGE AN ITEM

All online order returns, refunds and exchanges must be made through our Return & Exchange Process Flow with our customer service team via infogghere@gmail.com or you can give us a CALL or SMS at 1-(415) 894-9016.

RETURN & EXCHANGE PROCESS FLOW

  1. To begin the returns process, please send an email to our customer service support team at admin@gghere.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund. 
  2. As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
  3. If the order qualifies as approved for return/refund, our team will be sending you a return label to your email address. Items sent back to us without first requesting a return label will not be accepted.
  4. Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.
  5. You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
    • We can refund your original form of payment in 3-5 business days.
    • We can send a replacement of the order and have it ready with the next 72 hours.

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim ID from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

We charge a 30% restocking fee for any kinds of custom apparels, flags and custom design items.

Have more questions? Reach out to our Customer Support Team at 

1 (415) 894-9016 from 9:00AM to 6:00PM PST Monday to Friday or email admin@gghere.com.